Thursday, 17 August 2017 16:31

Reminder: Starting Saturday You Must Dial 518

Reminder: Starting Saturday You Must Dial 518

Beginning on Saturday Aug. 19, residential, business and wireless customers within the existing 518 area code must add the “518” prefix to existing 7-digit local telephone numbers.

Last September, the state Public Service Commission approved a new area code to be added to the current 518 area code region to ensure a continuing supply of telephone numbers. The 518 region serves all or part of the 17 counties in eastern upstate New York, including Saratoga, Albany, Rensselaer, Schenectady, and Warren and Washington counties.

The addition of the numbers serves as an introduction of a new 838 area code that will be “overlaid,” or superimposed, over the same geographic area as the 518 area code. Current telephone numbers, including current area code, will not change. However, all calls within the 518/838 area must be programmed to dial using 10-digit phone numbers.

Beginning Sept. 19, customers in the 518 area code region requesting new service, an additional line, or a move in the location of their service, may be assigned a number in the new 838 area code.

The price of a call, and the price of other telephone services, will not change due to the new overlay area code. Calls to reach 911 Emergency Service will remain three digits, and existing 211, 311, 411, 511, 611, 711 or 811 services will also remain three-digit dial numbers.

The Commission recommends that customers identify their telephone number as a 10-digit number (area code + 7-digit local telephone number) when giving the number to friends, family members, business associates and others.

Furthermore, the Commission recommends customers ensure that all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 838 area code as a valid area code. Some examples are: life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions. Business stationery, advertising materials, personal checks, and personal or pet ID tags should include the area code.

All calls within the 518/838 area must be programmed to dial using 10- digits and the digit prefix “1” must be included for all calls to other area codes.

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